10 Ways to Engage Newsletter Readers
Tuesday, January 27th, 2009The popularity of the newsletter to promote current events in business to the client list has grown exponentially with the advent of the internet and the now common usage of email methods of delivery. When in its infancy, the email based newsletter was eagerly opened by the recipient, as was all email in those days, and you were reasonably certain that your monthly newsletter was being at least skimmed for relevant topics to your client base.
As the receiving of email is becoming more of a psychological chore, it is up to the newsletter writer to effectively compose his objectives in a way to ensure that his business is remaining fresh and current in the minds of his clients. There are several ways to accomplish this task in a monthly or quarterly email newsletter without letting the impact become stale:
Tell Your Story
Include a personal item in your periodic newsletter that reminds the recipient that you are a real person. This personal connection is what drives business relationships that culminate into referrals and long term alliances.
Publish Reader Reviews
Have a subheading in your newsletter where you publish reader responses or comments. This prompts your readers to not only read your letter, but offer responses; again promoting a mutual feeling between partners in business.
Video Content
A quick video clip in your newsletter will ensure that at least that portion gets noticed, even if the reader is too busy to look over the rest of it. Keep it short and light, prompting the recipient to look forward to the next issue.
The Cliffhanger
Use a heading in one of your articles listing the top 10 whatevers, then only list the first 5 in this issue and leave the remaining for the next. With some creative content, this is a good way to keep your newsletter fresh and anticipated.
Don’t Overpromote
Obviously, you want to let your readers know the current status of business in your newsletter, and they all understand that this is the reason for your writing it. Don’t beat a dead horse. In many cases your readers are glancing over the newsletter over lunch and will be less inclined to do so if they feel like they are being subjected to a sales pitch.
Don’t Use Extreme Words
One of the quickest ways to lose credibility with your readers is by professing to be “the Worlds Greatest…” or the “Number One Selling…” or “The One Most Preferred…” unless you have quick proof to back it up. Obviously if you want to congratulate a peer as the top selling associate for the first quarter, that is legitimate and a good thing to do in a newsletter, but the rampant overuse of extreme words and phrases (like the word “extreme” for example) in advertising has reduced their impact to almost meaningless.
Cater to Specific Markets
If you can swing it, but out more than one version of your newsletter to cater to the specific niches of your email audience. A relatively easy way to accomplish this is to put out 3 versions of a quarterly newsletter, tweaked to meet specific market demands in 3 sectors, but stagger the delivery so you are only writing the newsletter once a month. Obviously be sure to separate your email lists, so each sector is only receiving 4 letters per year.
Personality
Have fun in the writing! Business newsletters do not have to be dry. Little tricks like putting afterthoughts in parenthesis in writing (as I did above, yep, and here again!) makes the recipient feel as though they really know you and like you, just by inserting some of your own personality into the newsletter.
Keep It To One Page
Respect your recipients’ time. Assume that they are busy also and do not have time to read a four page newsletter. They will actually respect you much more for that small effort. Additionally, a long newsletter gives the impression that you have nothing else to do either…
Relevant Quiz
A quick 5 question quiz on a light topic of relevance to the business is a nice way to finish off a newsletter over lunch. Or alternate with a piece of business related trivia. Make sure it’s light and amusing to leave your recipients with an overall good feeling about you and your business until next time.
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